Edukasi Penggunaan Six Sigma Matrix Untuk Pemantapan Mutu Internal Dilaboratorium

Abstract

Quality control is an examination carried out to evaluate the testing process so that the quality system is running properly, as well as ensuring accurate Laboratory examination results, minimizing deviations and knowing the source of deviations. Increased automation in the clinical laboratory field has increased the need for QC materials for laboratory performance monitoring. Laboratory quality improvement involves three activities, namely Good laboratory practice activities, internal quality stabilization (PMI) and external quality stabilization (PME) activities. Internal quality assurance (PMI) activities are divided into three phases: pre-analytical phase, analytical phase, and post-analytical phase. The largest errors occur in the pre-analytical phase (60-70%), analytical phase (10-15%). To reduce the possibility of errors, a commonly used quality management tool is Six Sigma. The application of Six Sigma in internal quality assurance can describe deviations in each process and show how often defects may occur. The problem faced by laboratory staff is the lack of knowledge about the importance of applying six sigma for strengthening internal quality in the laboratory, as an effort to answer the problems faced by laboratory staff related to this, it is necessary to conduct socialization and education through poster media, and demonstrate it at the end of the activity. with the aim of increasing knowledge and understanding in laboratory staff regarding the application of the use of six sigma as a form of improving quality control in the laboratory to analyze the quality control carried out in the laboratory to ensure quality and patient safety. The media used in this community service is socialization education which starts with a pre test, through poster media, and a post test at the end of the activity.